Hey guys. I've spent the last three hours or so trying to figure out how to address this gracefully and diplomatically. Unfortunately what it comes down to is... I don't have the level of eloquence required at the moment to do so. Still, I'll do my best.
For the time being, commissions are closed. Furthermore, all outstanding commissions have been canceled and all payments refunded. While I know my words can't set things right, I do apologize greatly for this.
Unfortunately, this is the first time I have opened commissions in over four years. And, I naively expected an experience similar to what I had back then. Needless to say, that's not what I got. I'm not sure what changed in the last four years. Maybe people themselves have changed or perhaps, the comic itself has changed how people view me as an artist. I'm afraid I can't say.
Upsetting people was the last thing I ever intended when I started this. To be honest, I hoped that commissions would help me rekindle a love of drawing as well as bring in a bit of income. I wanted to make others happy as well. But, I seem to have done the opposite.
Two things led me to this decision. The first were commissions that were so detailed in their descriptions and the client's desires that they left no room for artistic interpretation. This resulted in me becoming concerned that no matter how I tried, I would never be able to make the client happy. Unfortunately, I can not see a scene exactly as a client views it in their head. No artist can. This is why allowing for some leeway is appreciated. But, I digress.
The second, was having a client request that I remove the art that I spent days on from the web. I was not made aware that this would be desired ahead of time and it caught me by surprise. It also hurt me. I admit, I was very proud of that piece. And while the character was his, it was my ability that brought the piece alive. To be told that I couldn't share it cut in a way I'm not even sure I myself understand. All I know is, I feel betrayed that my work is good enough to show other artists as a guide for how to draw the character, and yet I can't share it as a sample of my abilities. But again, I digress.
These issues coming to a head one right after the other over the last day and a half has left me feeling uneasy about my abilities to perform to the level that I expect of myself. In other words, I fear any work I do on current commissions will be sub-par. And frankly, I'm not comfortable with offering clients sub-par work. I may not have a reputation for commissions - and after this evening any reputation I receive probably won't be a good one - but I can not in all consciousness continue if my work will not be worth the client's time and money.
Hence, the refunds.
As to what happened to the various commission pieces and progress sketches, I have removed them from my galleries, my computer, and destroyed the sketchbook containing them. Since I'm not sure if any other clients feel the work shouldn't be shared, this seemed to be the best option. I apologize to anyone who may have enjoyed the images.
As the title of the post says, I'm going to regroup and restructure my commission policies. I'm also going to work on practice pieces to smooth the kinks that I'm currently feeling out of my work. While I plan on opening commissions again, when I do it will be with a much clearer idea of what to expect and keep an eye out for.
Please accept my apologies for all this.
"You can learn a line from a win and a book from a defeat."
-- Paul Brown